Tuesday, August 20, 2013

Health News

One Call For All

Fraser Health's new toll-free health services number

Released by Fraser Health Authority


ccessing health-related community services is now easier thanks to Fraser Health's new toll-free Home Health Service Line. Individuals who require information about services for themselves or family members regardless of where they live in the Fraser Health region, can call a toll-free number: 1-855-412-2121, seven days a week from 8:30 - 4:30pm, to speak with trained staff who can provide on-the-spot service in multiple languages.


"Customer service is the number one goal of our new Service Line and we have created new processes to improve the quality of our service and to make it easier for the public to access the services they need," said Carl Meadows, Director, Clinical Programs, Home Health for Fraser Health in a release last week.


Often, people ask themselves: 'Can Mom stay home safely by herself?' 'Who will help Dad with his personal care when I'm at work?' 'I no longer think I can live at home alone. I think I need some help, but what is available?'

If you or anyone you know are asking these types of questions, please call the Home Health Service Line. A trained staff member will help identify your health-related needs and will refer you to the services you require or arrange for a clinic or home visit.

Home Health services include:

Home Support (bathing/grooming/toileting/feeding)
In-home health care
Nursing clinics in all communities
Day programs for seniors
Services to give caregivers a break

Current Home Health clients can continue to call their local Home Health office for assistance.

For more information, visit www.fraserhealth.ca




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