Feature Story Saturday, February 7, 2015
London Drugs Grand Reopening
Store expands after 24 years at Cottonwood Mall
Clint Mahlman, Executive Vice-President and Chief Operating Officer of London Drugs speaks about the company and the expansion project Friday. Flanked by COO Clint Mahlman and store manager Dave Barum, Mayor Sharon Gaetz, cuts the ribbon.
lint Mahlman, Exec VP and COO for London Drugs was at the Cottonwood Mall grand opening more than two decades ago. On Friday, he was back for a grand reopening and ribbon-cutting after completion of the store upgrade and expansion project was completed.
"It gives us great pleasure to welcome everyone here to our store today. We're very very excited," noted Mahlman. "I know for a lot of us it feels like yesterday, 24 years ago, and I was here for that opening, and I remember it vividly."
Mahlman told those who were at the mall bright and early Friday, that the store is a fourth generation Canadian-owned family company, which is "extremely rare in retail today" and that they we're starting to feel pretty lonely out there in how the retail climate has changed.
"We're very proud to call BC home and we're proud of being in Chilliwack in this wonderful town's economy," he said.
According to Mahlman, the renovation at Cottonwood Mall was one of the most extensive in the store's history and likened it to changing clothes in a sack, and thanked customers for their patience as items were bounced around from location to location as the renovation progressed.
"We think we have the best employees in retail and we're very proud of that," he explained. "And I cast my eyes around at how many people were here when we opened the store and have been here for a very long time, I think that speaks to the wonderful family feeling that you guys have created here. I'm really, really proud of you."
"If your shopping expectations change quite dramatically over a period of time; how you shop, how you expect merchandise to be put together, a very notable change you'll see is in our technology area where there's no more walls. Technology does so many things differently than it did years ago. You'll see things like out beautiful new beauty and cosmetic area, and of course the heart of our business – the pharmacy – a dramatically improved environment for our customers to help serve them with more privacy, with even more greater care and attention and a better sit-down environment. We know that most of our pharmacy customers come to us because they trust our wonderful pharmacists and they're looking for help," said Mahlman.
"We've always known that people in Chilliwack are very interested in learning about the products that we carry and you'll see in the store which is somewhat unique, is something called the "learning class" where you'll see all our store involved at having a formal place where you can learn about, whether it's technology, your health, how to do skin care, how to eat more healthy, and just how to have fun shopping. It's very important for us, that when you come to London Drugs for shopping, given the breadth of our collection and the depth of our advice and knowledge, we want to take care of all your needs, the whole you, when you come and shop with us."
Mahlman also spoke about the company's "What's the Green Deal Program" which is a callout for their longtime award-winning sustainability program that London Drugs has been very known for, and we just made it even easier for you to recycle.
Customers file into London Drugs at Cottonwood Mall on Friday.
Chilliwack Mayor Sharon Gaetz, commented on the company's recycling program.
"I want to say is that you lead the way in environmental stewardship, thank you for that, and I was trying to process what 200,000 lbs. of Styrofoam looks like, and it's absolutely amazing that London Drugs takes responsibility for things that go outside the store, so if customers want to return Styrofoam packaging, they'll take all of that stuff back."
"Congratulations on your grand reopening," said Gaetz as she cut the ribbon.
The store is located at #21 - 45585 Luckakuck Way. Hours are Monday to
Saturday 9 a.m. to 10 p.m. Sunday 10 a.m. to 8 p.m. Holidays 9 a.m. to 9
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