Wednesday, February 19, 2014

RCMP News a Crime Online

Surrey RCMP launch user-friendly site for less serious offences

Released by Cpl. Bert Paquet, Surrey RCMP/Voice file photo


he Surrey RCMP now has an alternate way for citizens to report less serious offences with their new online crime reporting system.

Surrey detachment receives over 286,000 calls on its emergency and non-emergency lines each year. The ability for Surrey residents to report less serious crimes online will allow call takers and frontline staff to focus on the higher priority calls, which will improve overall safety and response times in the city.

While the system has been available on the Surrey RCMP website since early January, the initial testing phase has been completed and the detachment is now ready to handle further reports from the community online.

Online crime reporting systems are being adopted by law enforcement and public safety organizations across North America, who have found it to be a practical alternative for lower priority calls. Surrey's new online reporting tool also ties into the city's Crime Reduction Strategy which aims, in part, to reduce crime and get more members of the public involved in reducing crime.

Surrey residents and business owners with a valid email address can use the Surrey RCMP's online reporting tool to report a crime if the following criteria are met:

The crime occurred in the City of Surrey.
There is no suspect.
The crime falls into one of these categories:

a. You have lost something that costs less than $5,000.
b. An unknown person has stolen something from you that costs less than $5,000.
c. An unknown person has vandalized your property or your car.
d. An unknown person has broken into your car.
e. Your car has been in a hit and run accident where you have no information on the suspect.
f. You have observed a traffic violation: erratic/unsafe driving, cell phone use while driving, excessive noise.

All other crimes require that a report be made by phone (non-emergency: 604 599 0502 / emergency: 911).

"No matter how small an offence might be a broken window or something stolen from your car we want to hear about it, as it helps our officers understand the scope of crimes that are occurring," says Surrey RCMP Office in Charge Supt. Bill Fordy. "We also understand that people are becoming increasingly mobile, and we want to make it easy for people to report crime."

Online reports will be responded to in an operationally appropriate manner and time, depending on the type of crime and availability of resources.

The online crime reporting service is now available in English and French, and Surrey RCMP hopes to add more languages in the future.

For more information on the Surrey RCMP online reporting system or to make a report, visit and click on Online Reporting under Report a Crime.


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