Feature Story Saturday September 8, 2012
The Stream Dream
Contact centre hiring hundreds of local people
An employee peeks out over the divider of a cozy looking cubicle Wednesday during a tour of Stream. Below, MP Mark Strahl and Mike Robinson, Stream Site Manager, share some brevity at the job fair.
vision-impaired woman moves down the hall, tapping the wall with a white cane. A man with a noticeable limp turns into a nearby cubicle and sits down in front of a computer screen.
These are some of the types of people who work for Stream Global Services contact centre in Chilliwack.
After acquiring a new contract, last week the company announced plans to hire an additional 300 people locally at a two-day ‘job fair’ at the contact centre which currently employs about 500.
On Wednesday, Mayor Sharon Gaetz John Jansen, CEPCO President and Chilliwack-Fraser Canyon MP Mark Strahl, along with several other dignitaries, took a tour through the Stream building located near the roundabout on Eagle Landing Parkway .
Media were not allowed into the new top secret wing at Stream on Wednesday.
The positions being offered are not super high-tech jobs, but there are some special skills required and the company will provide three weeks of paid training.
Inside, Stream is a community unto itself where employees can dine in a café, surf the internet, play foosball, watch television and do a number of other things on their breaks and off time. Additionally, there are various employee incentives like attendance awards given out to staff, and best of all — there's no heavy lifting.
According to Mike Robinson, Stream site manager, there is plenty of opportunity for employees to advance within the company.
We promote from within every chance we get,“ said Mike Robinson, Stream site manager told the group.
Jessicalyn Bozek, customer support professional, was also conducting the tour, said that staff are fully supported and when help is needed, they put their hand up and someone runs to them.
John Jansen (L), Mike Robinson,James Donaldson, Mayor Sharon Gaetz and MP Mark Strahl listen to Jessicalyn Bozek talk about the facilities Wednesday.
“Instead of someone coming in and working for themselves, you’re going to work together, you’re going to figure out all the problems together, you’re never going to be left alone here,” Bozek said. “You’re always going to have support no matter where you turn and if your computer doesn’t have the answer, then the person beside you or behind you will.”
Robinson told the Voice the hiring was going well and that there were about 20 people lined up at the door before they officially opened for the day and by the time the tour took place, they had hired about 50 people.
“Online, there are some assessment tools that they go through and then we do a telephone screening followed by a face-to-face interview and at that point we make a hiring,” he said.
On-air radio personality Sade from 89.5 the Hawk radio was on site providing some entertainment for job seekers.
Interested people can apply online www.stream.com or in person at 7955 Evans Parkway, Chilliwack, BC V2R 5R7 (604) 702-1007
See more photos below.
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