August 11, 2017
Overcharged for the
Here's how to file a complaint
Voice staff/Wikipedia image
communities being overcharged for internet from local service companies? Do
you think it should be comparable to the cost of a telephone landline? Many
people do and want to see the different fee level structures gone and
internet access set at $10/month plus taxes.
If you're interested in filing a complaint about the
Canadian Radio-television and Telecommunications Commission regarding
the cost of the internet at home , you can contact the
Complaints for Telecommunications Services to voice your concerns using
the information below. It's easier than you might think and the only way
they'll listen is by flooding their inbox.
If everyone in BC were to
contact their local politicians, things may change and legislation could be
brought in to rollback the costs to make the internet affordable so everyone
has access at a base price no more than the cost of an online telephone
without having to suffer.
Contact local politicians:
• MP Mark Strahl through his Vedder Road office at 102-7388
by phone at his Chilliwack office
(604) 847-9711 or Ottawa 613) 992-2940
or via e-mail to
• Chilliwack MLA John Martin
at his local Chilliwack office at 1-45953 Airport Road, by phone at (604)
702-5214 at his Victoria office or via e-mail to
• Chilliwack-Hope MLA Laurie
Throness can be contacted at his local Chilliwack office
at 10-300 Vedder Road by phone (604) 858-5299 at his Chilliwack office or at
the Legislature (250) 952- 7270 or via e-mail to
• NDP party leader John
Horgan by phone at the Legislature call 1-250-387-1715 or via e-mail to
Please note the
Commissioner for Complaints for Telecommunications Services indicate the
date the information was sent was August 10 and not July 10 as they
"We have received your
complaint dated July 10, 2017. "
Commissioner for Complaints for Telecommunications Services see the
Thank you for contacting the
Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS
is an independent agency with a mandate to receive, facilitate the
resolution of, and, if necessary, resolve eligible consumer and small
business complaints relating to certain retail telecommunications services.
In order for the CCTS to proceed with your complaint, you must provide us
with certain key information in order to help facilitate the assessment of
Please see the attached initial request for this information, sent to you on
July 12, 2017.
Specifically, the CCTS asks that you provide the following information
within the next 5 business days:
Your acknowledgement that you consent to be bound by the CCTS' Procedural
Your name, address, contact number, and if possible, the account number
assigned by the telecommunications service provider to which your complaint
The name of the telecommunications service provider to which your complaint
The specific details of your complaint, such as the services or products in
question, the particular dates on which the matters complained of occurred
or were brought to your attention, as well as the following:
• For billing complaints, the exact charges and billing dates in question.
• For contract disputes, the particular aspect of the contract or terms
which your telecommunications service provider is not honouring.
• For service delivery, the date(s) that your service was disconnected, was
supposed to be installed or the date where your service stopped functioning.
Please note that if your complaint is regarding the price increase, the best
organization to contact regarding the complaint would be the Competition
Bureau. You can reach them at 1800-348-5358.
The steps you have taken to resolve the complaint directly with your
telecommunications service provider including your provider's response.
What you regard to be a reasonable resolution to your complaint.
Please note that,
a. further to Section 12.2(b) of our Procedural Code, we are unable to fine
or otherwise issue punitive consequences to a participating
telecommunications service provider.
b. further to Section 4.3 of our Procedural Code, we are unable to order a
participating telecommunications service provider to change its operating
practices and policies.
c. further to Section 12.1(c) of our Procedural Code, we are unable to
require a participating telecommunications service provider to pay monetary
compensation above five thousand dollars ($5,000)
In order for CCTS to proceed with your complaint, we require that you
identify the resolution that you believe would reasonably resolve your
concern and that this resolution fall within the limits prescribed by our
Please note that the best way to provide us with this information is by
email at email@example.com or by calling us at 1-888-221-1687. You may
also send us this information by fax at 1-877-782-2924 or by mail at:
P.O. Box 56067 Minto Place RO
Please be advised that in order for the CCTS to proceed with your complaint,
you must provide your acknowledgement to be bound by both the CCTS
A copy of the CCTS Procedural Code can be found at:
Please note that the information you previously provided will form part of
your complaint, and will be considered, along with the additional
information you provide, when your complaint is processed.
If you have any questions or concerns regarding your complaint, or anything
contained in this correspondence, please do not hesitate to contact us.
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